Shipping policy
Shipping Policy
Thank you for shopping with Slot Car Race Tracks. Our products are shipped directly from our supplier to you.
Processing Time All orders are processed within [3–5] business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times We ship worldwide from our fulfillment center in China. Estimated delivery times are as follows:
- Canada: [8–15] business days
- United States: [14–38] business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow [3–5] business days after shipment for tracking information to update in the carrier's system.
Customs & Import Duties Orders shipped internationally may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within [14] days of the expected delivery date at slotcarracetrackguys@gmail.com with your order number and photos of any damage. We will work with our supplier to resolve the issue as quickly as possible.
Contact Us For any shipping questions, reach us at slotcarracetrackguys@gmail.com.